Updated: November 2022


To download these General Terms & Conditions of Sale in PDF format, click here.

These General Terms & Conditions of Sale (hereinafter ‘GTCS’) govern the relationship between the company Mx, a simplified joint-stock company with share capital of €40,000 and registered office at Les Docks, 10 place de la Joliette, 13002 Marseille, France, registered with the Marseille Companies and Business Register under number 830 004 024, (hereinafter the ‘Company’), publisher of this e-commerce site accessible via the Internet at www.mxmarseille.com (hereinafter the ‘Website’) and any physical person over the age of majority placing an order on the Website (hereinafter the ‘Customer’).

 These GTCS apply to the sale of tickets for Mx Experience, the sale of places at a Masterclass Workshop (hereinafter ‘Services’) as well as the sale of ‘taster gift boxes’ (hereinafter the ‘Gift Boxes’) concluded between the Company and the Customer via the Website.


Article 1 – CUSTOMERS

1.1 – The Services offered for sale on the Website are strictly reserved for physical persons over the age of majority possessing full legal capacity to place an order on the Website.

Gift Boxes are reserved for physical persons over the age of majority possessing full legal capacity to place an order on the Website and to moral persons with a delivery address and billing address in mainland France (including Corsica).

Our Services and Gift Boxes (collectively known hereinafter as the ‘Product(s)’) are not intended for resale nor for consumption as part of a commercial activity (retail food sale or other). You agree not to engage in the resale of our Products. Likewise, these Products are not intended for publicity or advertising purposes.


1.2 – As the sale of alcohol to minors is prohibited, you confirm, by placing an order for one or more Gift Boxes containing alcohol, that you are aged 18 or over. You guarantee that the person receiving the Gift Box as a delivery is aged 18 or over. Otherwise, the delivery of the Gift Box(es) cannot take place and shall be rescheduled, at your expense, for a later date to be decided by mutual agreement.

In accordance with the provisions of article L.3342-1 of the French Public Health Act, the Company reserves the right to ask you to prove your identity and your age.



2.1 – By placing an order, you acknowledge that you have read these GTCS and accept to be bound by them.

2.2 – The GTCS may be modified at any time. You remain bound by any changes and must therefore visit this web page regularly to check which version of these general terms & conditions is in force.

2.3 – You can print these GTCS or save them to your computer in PDF format.



Article 3 – THE PRODUCTS

3.1 Description of the Products

Each Product offered on the Website is associated with a description which displays the basic specifications of the selected Product. The photographs or graphical representations used to illustrate the Products, whether standard or customised, are not binding in any way.

The Company must comply with applicable French standards in relation to the sale of products. The Company may be required to modify its Products and packaging to comply with these standards, particularly through the inclusion of logos and/or wording which has been made mandatory.

The Customer may order via the Website:

  • One or more admission tickets for Mx Experience,
  • One or more tickets to participate in one or more Masterclass Workshops,
  • One or more tasting Gift Boxes.

The ordering process may redirect the Customer to a partner’s website.

3.2 Product Availability

Products are only offered within the limit of available stocks.

In the event that a Product becomes unavailable, that Product may no longer be ordered via the Website.

Where a Product is no longer available in the quantity being ordered, we will notify you in such a way that you may accept or decline a reduced quantity in your order. If you fail to agree to this reduction in your order, your order will be automatically cancelled and you will be refunded as soon as possible, at the latest within 14 days.


Article 4 – ORDERS

 4.1 The procedure for placing orders via the Website contains the following steps:

  • The Customer chooses the Product that they wish to purchase, along with the desired quantity, depending on the number of places or amount of stock available, in the dedicated section of the Website (‘Mx Experience/Museum Ticket Office’; ‘Mx Food/Book Your Table’; ‘Mx Bar/Our Workshops’; ‘Mx Shop/Our Gift Boxes’);

To book tickets for the museum and order gift boxes:

A summary of your entire order will be displayed.

The Customer enters their first name, surname, telephone number and email address; For Gift Boxes, the Customer must enter the delivery address and delivery method. There is no need to create an Mx account to order Products;

The Customer must confirm that they have read these General Terms & Conditions of Sale and that they are over 18;

The Customer confirms their order and goes through to online payment via the e-commerce platform

Once the Customer has confirmed and paid for their order, they are automatically redirected to a page on the Website where the Company confirms their order. At the same time, the Customer receives an email from the Company confirming receipt of the order and providing:

a summary of the order, specifying the items ordered, the quantities and amounts, delivery address (where applicable) and the payment method used.

– where applicable, an e-ticket in the form of a QR Code to gain entry to the museum.

To book tables in the restaurant (Mx Food):

The Customer is redirected to the ZenChef website where they will have to enter their title, surname, first name, telephone number and email address, then proceed to payment.

A confirmation email is then sent to them.

To book a workshop (Mx Bar):

The Customer is redirected to the Airbnb website where they will have to create an account, enter their surname, first name, date of birth and email address, before proceeding to payment.

A confirmation email containing their e-ticket to gain entry to the workshop is then sent to them.

It is the Customer’s responsibility to ensure that their email address and/or delivery address are entered correctly when the order is placed.

Our Company reserves the right to refuse any order where (i) the bank refuses to authorise the payment or (ii) the Customer has not yet paid for all or part of a previous order.

For all orders of more than 39 Gift Boxes and/or Services, please contact the Company directly.

4.2 Changing an order

Once an order for Products has been confirmed and accepted by the Company under the terms and conditions described above, it can no longer be changed.

 4.3 Cancelling an order

Once an order has been confirmed and accepted by the Company under the terms and conditions described above, it cannot be cancelled, except when exercising the right of withdrawal according to the terms and conditions and using the methods set out in article 9.


 5.1 Prices

The prices are those indicated on the Website on the date that the order is placed. Prices are shown in euros and include applicable taxes and charges. The prices do not include delivery charges.

5.2 Payment methods

The Customer can choose from the following payment methods:
– Debit card
– Visa card
– Mastercard

The Customer must be the card holder. Bank details are taken via a secure server which ensures the security and confidentiality of the details provided by the Customer during the banking transaction.

An order confirmation is sent to the Customer by email.

The placed order is now final. Placing an order implies full acceptance of these GTCS. The Website’s automatic data collection systems are considered by the parties to be valid proof of the type, content and date of the order.

Whatever the payment method chosen, the Company reserves the right to refuse any order or delivery where (i) the bank refuses to authorise the payment or (ii) the Customer has not yet paid for all or part of a previous order.

Article 6 – DELIVERY

6.1 Delivery of Services

Services are not delivered.

Tickets for Mx Experience and for Masterclass workshops are sent to the Customer by email.

It is the Customer’s responsibility to ensure that their email address is entered correctly when the order is placed.

6.2 Delivery of Gift Boxes

6.2.1 Delivery methods, charges and timescales – The Gift Boxes offered for sale on the Website are prepared and sold in accordance with current French standards and cannot, as is, be shipped to any destination that is not located in mainland France (including Corsica). – Gift Boxes are shipped using So Colissimo services.

The So Colissimo delivery times indicated in the following description are indicative only and apply from the moment the parcel is handed to La Poste services. You will be informed by email when your parcel has been dispatched.

Delivery charges vary according to the delivery method chosen by the Customer:

DELIVERY TO HOME ADDRESS WITH SIGNATURE Delivery to an address of your choice between 08:00 and 13:00 within 48 hours (2 working days*, indicative So Colissimo delivery time).

In the event that no one is at home to receive it, the parcel will be available for collection at your nearest post office branch. You will have 10 working days in which to collect your parcel from the moment it arrives at the post office branch. After this period, the parcel will be returned to the sender.

FROM €9.30**


*Working days: Monday to Saturday, excluding bank holidays.

**Charge calculated by parcel weight.

In this case, you will not be charged for preparation or delivery.

‘Click and Collect’ Gift Boxes are available within a maximum of 48 hours* from the moment the order is paid for in the Mx Shop. You will receive an email when your order is ready to be collected.

*This time period may vary depending on the amount of stock available.

You will have 10 working days in which to collect your order from the moment it is made available in the Mx Shop.

‘Click and Collect’ Gift Boxes can be collected between 10:00 and 18:00, Monday to Saturday, excluding bank holidays.

After this period, the price of your order will be refunded. Any refunds will be made using the same payment method used to place the initial order. – Delivery charges may also be waived if a promo code is entered.

Delivery charges will be shown on your order summary before payment.

Products will be delivered within a maximum of eight working days from the day on which payment is made. – It is your responsibility to check the delivery address shown on the order confirmation. For some deliveries, the carrier will contact you to confirm your appointment before arrival. It is therefore important that the contact details you have given are valid and the contact person is available. Where the contact person is not present at the delivery address or for any other reason the products cannot be delivered under normal, safe conditions on the agreed date, such as if the person refuses to take delivery, another delivery will be arranged. The cost of any new delivery will be charged to you. To avoid any ambiguity, charges for a new delivery shall also apply to orders for which we have waived the initial shipping costs. – Each order is delivered to a single address. If you wish to have orders delivered to separate addresses, you must place separate orders. – In accordance with current French law, deliveries cannot be made between 22:00 and 08:00. – We will do our best to meet delivery times. We may be required to perform partial deliveries and the costs for any additional deliveries will be met by us. Where a delivery is not made within the agreed timescale or within an extended timescale as agreed with you, you have the option to cancel the order as per the conditions and using the methods provided for in the French Consumer Code.

6.2.2 Transfer of risks and ownership

During shipping, the risks of destruction, loss or damage to the Gift Box(es) are borne by the Company (without affecting our rights in relation to the carrier responsible for delivery).

The transfer of risks and ownership in relation to the Gift Boxes occurs on the day the Gift Boxes are delivered to the address indicated by the Customer. Delivery is understood to have been made when the order is placed in the hands of the Customer (or representative) at the address shown on the order.

6.2.3 Checking your order upon receipt

The Customer is required to check upon delivery the state and compliance of the Gift Boxes delivered and, where applicable, state any problems on the delivery note.

Where there is a visible anomaly (such as a damaged or opened parcel, traces of liquid etc.), the Customer is requested not to open the parcel and return it to the carrier or service provider responsible for its delivery.



The resale of Mx Experience and Masterclass Workshop tickets and Mx Lunch Vouchers is strictly forbidden.

In this regard, the Company reserves the right to refuse entry to its premises to a holder of a ticket, or refuse to accept an Mx Lunch Voucher presented which has been purchased from an organisation or person other than the Company, or from any third party that is not mandated by the Company.

All tickets are routinely checked upon entry to the activities or when an Mx Lunch Voucher is presented.

Only tickets displaying a perfectly legible QR Code and wording will be accepted.
Any ticket or voucher which is partially or totally illegible will not be accepted.

Tickets for Masterclass Workshops are only valid for the day selected at the time of booking.

The Company reserves the right to refuse access to activities upon presentation of a ticket or voucher which is not compliant or where the holder is unaware of the conditions stated above.



The Company reserves the right to close its premises or alter its opening hours as a result of safety concerns which apply to us.

The Company’s contractual obligations shall be suspended automatically and liability waived as a result of the onset of a force majeure event (as defined in article 1218 of the French Civil Code and retained law) which is likely to prevent the delivery of Gift Boxes, or the running of Mx Experience activities or Masterclass Workshops.

In case of force majeure, the Company reserves the right to cancel or postpone a booking. In this case, Customers will be notified by email. A new date will be offered by the Company to the Customer. If this date is not convenient, a refund will be arranged under the terms stated in article 9.

In case of force majeure, the Customer will have the right to cancel their order after one month from the date on which the Gift Box(es) was/were ordered. The Customer shall be refunded in full (including delivery charges) under the terms stated in article 9.

 The Parties agree that the following shall be considered as force majeure events which invoke the provisions of this article:
– pandemics, endemics, epidemics and/or health crises, foreseeable or not on the date of signature of the contract, preventing the fulfillment of the Contract under conditions which protect the health and safety of staff employed by the Parties and/or of their respective sub-contractors;

 – administrative decisions and/or government measures which prevent the fulfilling of the Contract and which are not the result of the failure of one of the Parties to fulfil their obligations, particularly lockdown measures, the prohibition of gatherings of people in public or private spaces, coercion measures, measures restricting the movement of people etc., whether foreseeable or not on the date of signature of the Contract;

 – the health crisis known as COVID-19 coronavirus and its variants, administrative and/or government measures restricting the freedom of people which have been taken as a response to the said crisis;

 Moreover, the Company shall not be held liable for any interrupted connections, server failures, electrical problems or other issues linked to digital connections to the Internet. Finally, the Company’s liability cannot be engaged where Products have been stored or consumed/used in abnormal conditions or conditions incompatible with their nature.

 The Company reserves the right to change the scheduling of activities and workshops and to replace them with another activity or workshop of the same type where the conditions are not met in which to be able to hold these activities as planned. If these new workshops and activities are not suitable for the Customer, a refund will be arranged under the terms stated in article 9.



9.1 – Customers do not benefit from the right of withdrawal period as stated in article L.121-18 of the French Consumer Code in relation to:

  • Tickets for Masterclass workshops,
  • Gift Boxes which have been opened or unpacked after delivery and which cannot be returned for hygiene or health and safety reasons,
  • Orders for Gift Boxes which have been customised or subject to a specific request made by you when placing your order (special formats, custom packaging etc.),
  • Highly perishable foodstuffs.

No refunds will be given as a result of errors made by the Customer on the Website (e.g. incorrect date or event).

9.2 – Notifying the seller of a decision to withdraw

You have the right to withdraw your order for Mx Experience tickets and Gift Boxes purchased on the Website and you can exercise this right without having to give a reason or pay a penalty. The period in which you may withdraw from an order expires after fourteen (14) full days after the day on which you (or a third person designated by you) received your order (other than the carrier).

If you have ordered several products on the one order, or your order has been delivered over several partial deliveries, the period in which you can exercise your right of withdrawal (or that of a third person designated by you, other than the carrier) shall only begin once you have taken possession of the final product on that order or taken delivery of the final part of that order.

To exercise your right of withdrawal, you must send us, within the period mentioned above, your decision to withdraw in an unambiguous declaration before the end of the withdrawal period by email at this address: contact@mxmarseille.com, including your surname, first name and the email address that you provided when you placed your order, along with the order date.

To do this, you can fill in and send us the withdrawal form which you can download here.

The Company will send the Customer an acknowledgement of receipt of the withdrawal request by email.

9.3 – Returning Gift Boxes subject to withdrawal

Following notification of your decision to withdraw, you must return the complete Gift Box(es) to us, unopened and unconsumed, in their original packaging, intact and, where possible, with their original shipping packaging. You must attach the returns slip to your parcel to enable us to identify the origin of the returned products. You must return your items without delay and at the latest within fourteen (14) days of notification by you of your decision to withdraw.

Items must be returned to this address: Société Mx – Les Docks Village – 10 place de la Joliette – 13002 Marseille, France.

Please note that items must be returned in a manner respectful of the limitations of and in conditions appropriate to the nature of the products, i.e. in packaging and using a mode of transport suited to the products to ensure that they arrive in perfect condition.

If you fail to return the products within fourteen (14) days of notification by you of your decision to withdraw, no refund will be made.

The costs and risk of returning the product(s) remain your responsibility. If the value of the product(s) is depreciated through handling other than that necessary to establish their type, specifications and proper operation, you may be held liable.

9.4 – Refunds for products subject to withdrawal

The Company shall refund the full amount paid, including the initial delivery charges. Except where otherwise agreed by you to use a different means of reimbursement, refunds shall be made using the same payment method you used to place the order, without undue delay and, in any case, at the latest within fourteen (14) days from the day on which you informed us of your decision to withdraw. Any refund may be held back until the returned Gift Boxes are fully recovered or until you have provided proof of delivery of the Gift Box(es). The effective date shall be the earlier of these two events.



As a reminder, Gift Boxes must be stored, handled and consumed in accordance with the intended usage and instructions accompanying the product or stated on the Website. Moreover, they must be consumed within a period appropriate to their nature and specifications.

We remind you that you are legally covered by a compliance warranty pursuant to articles L.217-3 to L.217-17 of the French Consumer Code and a warranty against defects in items sold under the conditions stated in articles 1641-1648 of the French Civil Code.

Pursuant to the annex to article D.211-2 of the French Consumer Code, the following is an extract thereof:

 The consumer is covered for a period of two years from the date of delivery of the goods in order to obtain redress under the legal compliance warranty in the event of the appearance of a compliance fault. During this warranty period, the consumer is only required to establish the existence of the compliance fault and not the date on which it first appeared.

Where a sales contract for goods includes the continuous supply of digital content or a digital service for a period lasting more than two years, the legal warranty applies to this digital content or service throughout the planned period of supply. During this warranty period, the consumer is only required to establish the existence of the compliance fault affecting the digital content or digital service, and not the date on which it first appeared.

The legal compliance warranty requires the professional, where applicable, to provide all updates required to ensure that the goods remain compliant.

The legal compliance warranty gives the consumer the right to have the goods repaired or replaced within a period of thirty days from receipt of their request, at no cost or major inconvenience to them.

If the goods are repaired under the legal compliance warranty, the consumer benefits from an extension of six months to the initial warranty period.

If the consumer requests that the goods be repaired, but the seller insists on replacing them instead, the legal compliance warranty is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price by retaining the goods or end the contract by returning the goods in exchange for a full refund, if:

1) the professional refuses to repair or replace the goods;

2) the repair or replacement of the goods occurs after a period of thirty days;

3) the repair or replacement of the goods causes major inconvenience for the consumer, in particular where the consumer bears the entire cost of return or pick-up of the non-compliant goods, or bears the cost of installation of the repaired or replaced goods;

4) the goods remain non-compliant despite the seller having attempted and failed to correct the non-compliance.

The consumer also has the right to a reduction in the price of the goods or cancellation of the contract if the compliance defect is so serious that an immediate price reduction or cancellation of the contract is justified. The consumer is then not required first to request the repair or replacement of the goods.

The consumer does not have the right to cancel the contract of sale if the compliance defect is minor.

The remaining warranty period is suspended for any period in which the goods are immobilised whilst awaiting repair or replacement until such time as the goods are returned to perfect condition.

The rights mentioned above derive from application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who shows bad faith in refusing to honour the legal compliance warranty risks a civil fine of a maximum of €300,000, which may be increased to 10% of their average annual turnover (article L. 241-5 of the French Consumer Code).

The consumer also benefits from a legal warranty against hidden faults in application of articles 1641-1649 of the French Civil Code, for a period of two years from the date on which the fault is discovered. This warranty gives the right to a reduction in the price if the goods are retained or refunded in full, in exchange for return of the goods.

Please note that no sales warranty is offered in addition to these legal warranties.

If the Gift Boxes delivered do not match the Gift Boxes that you ordered, or if they appear to have hidden faults, please contact Mx-Marseille-shop@pernod-ricard.com within 72 hours of receipt of the order, to notify us of the non-compliance or hidden faults in one or more of the Gift Boxes.

We will acknowledge receipt of your request and notify you of the procedure to be followed. As soon as you receive our instructions, you must return the Gift Box(es) which are not compliant, or which affected by a hidden fault, to the address provided to you.

The Gift Box(es) must be returned at our cost, complete, unconsumed and unopened (except in the case of a hidden fault), in the original, intact packaging (except in the case of a hidden fault) and, where possible, with the original outer packaging. The packaging and shipping method must be perfectly suited to the nature of the Gift Boxes to ensure that they are not damaged during transit. To enable us to identify the returned goods, the returns slip must be included.



The promotional codes that we offer cannot be exchanged for money or used in conjunction with other codes, reused in another transaction or used partially to cover several orders. We reserve the right to invalidate any promotional code used or applied in violation of the aforementioned requirement.



The fact that the Company does not intend to apply, at a given time, one or more of the provisions of these GTCS cannot be interpreted as the company waiving the right to apply that particular provision in the future.



13.1 – Except where otherwise stated, all copyright and other intellectual property rights to all elements of this Website (including, but not limited to, photographs, text, videos and graphical images), as well as on this Website (domain name, graphical design, structure, tree layout etc.), are the property of the Company or of its licensees. Any element of this Website which constitutes a brand name, logo or trademark is a registered or unregistered trading mark of the Company or of its licensees.

13.2 – You may only download, display or print the information contained on this Website for personal use if you comply with the following conditions: 

13.2.1 no document or graphical layout associated with this Website is modified in any way whatsoever;

13.2.2 no graphical layout from this Website is used separately from its corresponding text;  and

13.2.3 you preserve and reproduce all copyright or intellectual property rights attributions contained in all of the information that you download.

13.3 – Except where explicitly permitted by law, you may not publish, modify, transmit, reuse, republish or use the contents of this Website, including text, images, audio and video, for public consumption without written authorisation from the Company. The Company cannot advise nor guarantee that your use of the information displayed on this Website does not infringe the rights of third parties not owned by or affiliated to the Company.

13.4 – Your use of any elements displayed on this Website, except where provided for in these GTCS or with the express written permission of the owner or title-holder of the rights attached to them, is strictly forbidden. All rights are reserved, except where otherwise stated.

13.5 – If you infringe one or more of the provisions of these GTCS, your authorisation to use this Website will end automatically and you must immediately destroy all extracts downloaded or printed from this Website. You are also informed that the Company will seek to protect its intellectual property rights, in accordance with applicable law, including by pursuing criminal charges.

13.6 – Excluding the provisions of paragraph 13.2, no part of this Website may be reproduced or stored on another website or included in a public or private data extraction system without prior written authorisation from the Company.

13.7 – The purchase of a Product does not confer upon you the rights to any Product names, brands or labels. It is strictly forbidden to use the Products or brands distributed by the Company for publicity or advertising purposes.


All personal data that you divulge to us when using the Website, including any identifying personal data collected during the registration or ordering process, shall be subject to the Website’s Privacy Policy, which forms an integral part of these GTCS and which can be accessed here or using the link located at the bottom of each page of the Website.

We invite you to read our Privacy Policy regularly in order to familiarise yourself with any changes which may have been made to it.



The Company shall use all means possible to protect the privacy and security of data transmitted via the Website. The digital records stored on the Company’s computer systems, in conditions of reasonable security, shall be considered as proof of communications, orders and payments transacted. Order records and invoices shall be stored on a reliable and durable medium, in accordance with legal requirements.



The GTCS are written in the French language and there is no translation into another language.

Although a translation of the GTCS may have been made available to one or more Customers, only the French version is to be relied upon in the event of a dispute, particularly in the case of mediation (or any other method of dispute resolution) or before a court of law.



These GTCS are subject to French law.

In the event of a dispute, except where the Customer Service Department has already been contacted and in accordance with the provisions of article L. 612-1 of the French Consumer Code, the Customer may make use of a conventional mediation procedure. For this reason, the Company is a subscriber to the e-commerce mediation service provided by FEVAD (Fédération du e-commerce et de la vente à distance [e-commerce and distance selling federation]), the address of which is: 60 rue de la Boétie – 75008 Paris – France – http://www.mediateurfevad.fr.

To find out how to engage the services of the mediator, click here.

The Customer is also free to make use of the online dispute resolution service offered by the European Commission, available here.

In the absence of an amicable agreement between the parties, any dispute resulting from the format, interpretation or fulfillment of these General Terms & Conditions of Sale, or any order, shall be subject to the jurisdiction of the French courts of law.



If you have any questions, you can contact us by email: contact@mxmarseille.com.